Accessibility
ACCESSIBILITY STATEMENT
Version: 4 July 2025
Refilis – Davide D’Ambrosio (“Refilis”, “we”, “us”, “our”) is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We aim to comply with the following standards and laws:
• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
• European Accessibility Act (Directive (EU) 2019/882) – in force 28 June 2025
• UK Equality Act 2010 & Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (as best practice for private sector)
• Norwegian Digital Barrier Act 2025
• Australian Disability Discrimination Act 1992 & WCAG advisory notes
• Swiss Federal Act on the Elimination of Discrimination against Persons with Disabilities (BehiG)
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1. CURRENT CONFORMANCE STATUS
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Our site was audited on **[15 June 2025]** against WCAG 2.1 AA with automated and manual tests (axe DevTools, NVDA, VoiceOver, Lighthouse).
**Partially conformant**: most content meets the standard, but the following issues remain:
| WCAG success criterion | Issue | Planned fix |
|------------------------|-------|-------------|
| 1.4.3 Contrast (Minimum) | Some small grey text on product cards | Adjust colour palette by Aug 2025 |
| 2.4.1 Bypass blocks | “Skip to main content” link missing | Add link in header template by Jul 2025 |
| 2.1.1 Keyboard | Cookie banner “Close” button not focusable | Fix in CMP v2 rollout Jul 2025 |
We monitor progress quarterly.
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2. MEASURES TO SUPPORT ACCESSIBILITY
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• Responsive design, text can be zoomed 200 % without loss of content.
• All images have alt text; decorative images marked `role="presentation"`.
• Form fields paired with labels and error messages announced by screen readers.
• Videos (if any) have captions and transcripts.
• ARIA landmarks (header, main, footer, nav) used consistently.
• Continuous automated tests in CI pipeline; manual screen-reader spot-checks every release.
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3. FEEDBACK & CONTACT
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If you encounter accessibility barriers on www.refilis.com, let us know:
E-mail: accessibility@refilis.com (preferred)
Telephone/WhatsApp: +39 345 055 0104
Postal: Refilis – Via Santa Monica 10, 35020 Albignasego (PD), Italy
We aim to respond within **2 business days** and resolve issues within **20 business days** where feasible.
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4. ENFORCEMENT PROCEDURE
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EU/EEA consumers may escalate unresolved complaints to their national enforcement body (list at https://digital-strategy.ec.europa.eu).
UK users may contact the Equality Advisory and Support Service (EASS).
Norwegian users: Digitaliseringsdirektoratet, avd. universell utforming IKT.
Australian users: Australian Human Rights Commission.
Swiss users: Federal Bureau for the Equality of Persons with Disabilities.
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5. PREPARATION OF THIS STATEMENT
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• First published: 4 July 2025
• Last review: [today’s date]
• Method: self-evaluation + third-party audit by **[Name of agency]**.
We will update this statement annually or whenever substantial changes are made to the website or relevant regulations.