Frequently asked questions
FAQ
How do the Mosquito-Repellent Bracelets work?
How do the Mosquito-Repellent Bracelets work?
Each bracelet is infused with plant-based essential-oil pellets (citronella, geraniol and lemon-eucalyptus). The oils vaporise slowly, creating a 1–2 metre “scent halo” that masks the cues mosquitoes use to find you. No batteries, no spray—just wear it on wrist or ankle. Protection time per pellet ≈ 240 hours.
Do Refilis products contain DEET or other harsh chemicals?
Do Refilis products contain DEET or other harsh chemicals?
No. All repellents are DEET-free and pyrethroid-free. We rely on naturally derived actives that meet EU Biocide and EPA “minimum-risk” criteria. They’re skin-friendly and non-greasy.
Are your repellents safe for children, pets and pregnant people?
Are your repellents safe for children, pets and pregnant people?
Yes—when used as directed. The ingredients are cosmetic-grade oils; bracelets can be worn from age 3 +. Keep out of reach of toddlers who might chew them, and place devices out of a pet’s nose-level for best practice.
What countries do you ship to, and how long will delivery take?
What countries do you ship to, and how long will delivery take?
We currently ship to the EU/EEA, United Kingdom, Switzerland and Australia. Handling: 1–3 business days. Transit: 7–12 business days on average (Mon-Fri).
Can I track my order once it’s shipped?
Can I track my order once it’s shipped?
Absolutely. The moment your parcel leaves our warehouse we e-mail you a tracking link, and the same link appears in your account dashboard if you created one.
What is your 90-day return & refund policy?
What is your 90-day return & refund policy?
Try any product risk-free for 90 days. If it’s unused and in original packaging you can send it back for a full refund or exchange—no questions asked. For faulty or wrong items we cover return shipping, too.
How can I contact Refilis support if I still have questions?
How can I contact Refilis support if I still have questions?
Email: support@refilis.com
WhatsApp: +39 345 055 0104
We answer Monday–Friday, 09:00-17:00 CET, and aim to reply within 24 hours.